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We are so confident that you'll love your new smoke-free live with Regal Cigs that we'll give you 30 days just to see for yourself. We're committed to providing the absolute highest level of customer service in the industry.
Our customers are our #1 priority and the driving force behind our success. If for any reason you are not completely satisfied with your purchase, you may return your order within 30 days for a refund. Simply contact us at 1-888-822-5977 and obtain a Return Merchandise Authorization number (RMA). Place the RMA # and all items from the original order in a padded envelope and mail it to us at the address provided by customer service.
All refunds will be issued to the credit card used for the original purchase. If items are missing or are in poor condition the retail cost of these items may be deducted from any refund.
We ship to all valid addresses in the continental United States, including Alaska and Hawaii. We know that there's nothing worse than waiting for your package to arrive, so we use expedited UPS delivery for all of our standard shipments. New orders are typically packed within 2 business days of ordering and are delivered within 1-3 business days after that. Once your order has been shipped, you will receive an email confirmation that your order is on its way!
Once you complete your order a confirmation will be sent to your email. Once your order has been packed your will receive an update email which will include your order number. If you have a RegalCigs account you can check your order status anytime by simply clicking on the "My Account" link in the navigation bar at the top of every page. From there, you will be able to view information about your order.
Regal 1 Year Warranty
We are proud of the quality of our product and guarantee to the purchaser that our product shall be free from defects in material or workmanship for a period of one year from the original purchase date. This warranty applies to the product under normal use and is subject to all product usage documentation. Should you need to exchange any of the components in your Regal Starter Kit simply contact Customer Service to obtain a Return Merchandise Authorization (RMA). Place the RMA number and the item(s) to be exchanged in a padded envelope, and mail it to us at the address provided by our customer service agent. Please allow 1-2 weeks for processing. NOTE: All exchange requests must include an RMA #, be received within one year from the date of the original order, and include all items to be exchanged . We reserve the right to refuse any exchange request that does not meet these requirements. Please return your product using traceable mail as we do not take any responsibility for undelivered exchanges. Cartridges or cartridge cartons cannot be exchanged at any time.
Frequently Asked Questions
No, you do not need a lighter for the electronic cigarette as it's a completely electronic device. Do not try to light e-cigarette as it contains a lithium-ion battery which could be explosive if ignited.
The smoke released from the electronic cigarette is simply a water vapor that evaporates into the air within seconds.
Yes, most definitely! The carefully crafted taste resembles that of traditional tobacco, but users tend to find it smoother and cleaner as it lacks many other harsh additives and burning tobacco of a real cigarette. Don't forget to check out our menthol flavor.
For similar reasons to why people smoke traditional cigarettes, smoking electronic cigarettes provides a smilar sensation. They provide delight and relaxation not to mention the social benefits from smoking with friends and colleagues. As well, electronic cigarettes are much more convenient, have no risk of fire, leave no second-hand smoke and can be used an put away without waste. Lastly, the electronic cigarette alternative is much more cost effective as they cost approximately half that of traditional cigarettes.
It depends on the jurisdiction. Electronic cigarettes can often be used legally almost anywhere, many times even where traditional smoking is prohibited. Because the electronic cigarette is not lit and smoke is not produced, it is not known to be prohibited from use under most laws and ordinances. We always recommend you check with your local jurisdiction before using an electronic cigarette.
No, the electronic cigarette is intended for use only by adults of legal age and is not intended to be used by women who are pregnant or nursing and by those sensitive to nicotine.
The orange end of your electronic cigarette is the disposable and replaceable nicotine cartridge that contains both the nicotine liquid and the atomizer that heats the liquid and creates the vapor when inhaled.
To change the nicotine cartridge, simply unscrew the existing cartomizer (orange end), discard, and scew on a new replacement.
If you're on a monthly plan with us, we offer free battery replacements. Just call our customer service to get your exchange setup. If you aren't on a monthly plan, we offer replacement batteries at a nominal cost. Please contact our customer service to purchase.
A nicotine cartridge lasts several hours to a few days depending on your smoking frequency. With regular use, one cartridge is equivalent to about 400 puffs on a traditional cigarette.
Your starter kit comes with nicotine in high strength, but we also offer medium strength and low strength. Our cartomizers also come in menthol. Call us to switch or to order more.
Our electronic cigarette comes with a one-year limited warranty. Should your unit become unusable from normal use, we will replace it for free. However, if you have an active refill membership, your unit is covered for replacement at any time. Please contact our customer service for details.
First contact our customer service number at the top of this page to request an RMA (Return Merchandise Authorization). It's important to write this number on your return package. Return shipping costs are the sole responsibility of the customer.
Enjoy Regal Cigs Almost Anywhere
Find out why everyone can't stop talking about Regal Cigs!
"Thank you so much for replying to my inquiry so promptly. This has reinstated my confidence that your company is on the up and up. I have alot of smoker friends, coworkers and family whom I will be telling about your product."
-Annmarie. Los Angeles, CA
"Thank you for developing such a high quality product. I would recommend Regal to anyone looking to try an alternative to tobacco cigarettes."
-Jonathon S. Charlotte, NC